MooMilk Inc. receives a large volume of customer inquiries daily, ranging from product information to complaints. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management, ensuring that each ticket is promptly addressed.
Deskhero's advanced AI capabilities have been particularly beneficial for MooMilk Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The comprehensive search bar powered by AI has made it easier for the customer support team to find relevant information quickly. Whether it's a previous ticket, a knowledge base article, or a policy document, the AI-enhanced search provides accurate results in seconds.
Deskhero's AI also helps in enhancing the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for MooMilk Inc. to keep their knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have helped MooMilk Inc. improve their customer support services. They've seen a significant reduction in response times and an improvement in customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide accurate search results. It can search through previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Dairy Farming of Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
