Ballet Academy receives numerous queries daily from students and parents about class schedules, enrollment procedures, fees, and more. The Academy uses Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing response time significantly.
The Academy also utilizes Deskhero's custom fields and user groups to categorize inquiries based on their nature and urgency. This helps in prioritizing and addressing the most critical issues promptly. The AI capabilities further assist in sorting and categorizing the tickets based on the embedded data, making the process more efficient.
Ballet Academy has a vast knowledge base consisting of class schedules, dance tutorials, and other related documents. The AI capabilities of Deskhero scrape this data and use it to enhance search results. This allows the Academy to provide accurate information to the customers quickly and efficiently.
Furthermore, Ballet Academy uses Deskhero's website scraping feature to keep track of any changes in the dance education industry. The AI capabilities analyze this data and use it to update the Academy's knowledge base and suggest replies, ensuring that the information provided to the customers is always up-to-date.
Overall, Ballet Academy has significantly improved its customer support and helpdesk services by leveraging the advanced AI capabilities of Deskhero. It has not only enhanced their efficiency but also increased customer satisfaction.
How does Deskhero's AI capabilities help in handling inquiries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing response time significantly. They also assist in sorting and categorizing the tickets based on the embedded data, making the process more efficient.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities scrape data from the knowledge base and use it to enhance search results. This allows the Academy to provide accurate information to the customers quickly and efficiently.
How does Deskhero's AI capabilities keep the information up-to-date?
Deskhero's AI capabilities analyze data from website scraping and use it to update the Academy's knowledge base and suggest replies, ensuring that the information provided to the customers is always up-to-date.
* This article provides an example of how a fictive company in the Dance Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
