Salsa Sensation receives numerous inquiries daily from students about class schedules, enrollment procedures, and dance techniques. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The school also utilizes Deskhero's custom fields and user groups to categorize inquiries based on their nature and urgency. This helps in prioritizing and addressing the most critical issues promptly. The AI capabilities further assist in sorting and categorizing the tickets based on the embedded data, making the process more efficient.
Salsa Sensation has a comprehensive knowledge base consisting of dance tutorials, class schedules, and other related documents. The AI capabilities of Deskhero scrape this data and use it to enhance search results. This allows the school to provide accurate information to the customers quickly and efficiently.
Furthermore, Salsa Sensation uses Deskhero's website scraping feature to keep track of any changes in the Latin dance education industry. The AI capabilities analyze this data and use it to update the school's knowledge base and suggest replies, ensuring that the information provided to the customers is always up-to-date.
In summary, Salsa Sensation has significantly improved its customer support services by leveraging the advanced AI capabilities of Deskhero. It has not only enhanced their efficiency but also increased customer satisfaction.
How does Deskhero's AI capabilities help in handling inquiries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time. They also assist in sorting and categorizing the tickets based on the embedded data, making the process more efficient.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities scrape data from the knowledge base and use it to enhance search results. This allows the school to provide accurate information to the customers quickly and efficiently.
How does Deskhero's AI capabilities keep the information up-to-date?
Deskhero's AI capabilities analyze data from website scraping and use it to update the school's knowledge base and suggest replies, ensuring that the information provided to the customers is always up-to-date.
* This article provides an example of how a fictive company in the Dance Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
