Rhythm Revolution offers a wide variety of dance classes and has a diverse customer base with varying needs. They needed a way to provide quick and accurate information to their customers.
They turned to Deskhero for a solution. With Deskhero's AI capabilities, Rhythm Revolution was able to generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This resulted in a comprehensive and easily accessible knowledge base for their customers.
The AI also enhanced the search results within the knowledge base. Customers could easily find the information they were looking for, reducing the need for contacting customer support.
Furthermore, the AI used OpenAI Embeddings from the knowledge base articles to generate suggested replies for customer queries. This not only reduced the response time but also ensured the accuracy of the information provided.
Overall, Deskhero's AI capabilities have greatly improved Rhythm Revolution's knowledge base and customer experience by providing quick and accurate information.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from your website. This results in a comprehensive and easily accessible knowledge base.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to improve the relevance of search results, making it easier for customers to find the information they are looking for.
How does Deskhero's AI generate suggested replies for customer queries?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Dance Instruction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
