Step Sync Studios was looking for a way to streamline their operations and provide efficient helpdesk services to their large customer base. They turned to Deskhero for a solution.
With Deskhero's AI capabilities, Step Sync Studios was able to automate their helpdesk services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
The AI also enhanced the search results on their platform. Customers could easily find the information they were looking for, reducing the number of tickets generated.
Furthermore, Deskhero's REST API allowed Step Sync Studios to integrate their existing systems with the platform, creating a seamless workflow.
Overall, Deskhero's AI capabilities have greatly improved Step Sync Studios' operations by automating helpdesk services, enhancing search results, and providing seamless integration with existing systems.
How does Deskhero's AI automate helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, automating the helpdesk services.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to improve the relevance of search results, making it easier for customers to find the information they are looking for.
How does Deskhero's REST API help in streamlining operations?
Deskhero's REST API allows you to integrate your existing systems with the platform, creating a seamless workflow and streamlining your operations.
* This article provides an example of how a fictive company in the Dance Instruction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
