Humanitas Analytics has a vast knowledge base consisting of articles, policies, manuals, and presentations. Managing this knowledge base manually was a daunting task. The implementation of Deskhero has made this task much easier. The structured data lists and custom fields features allow Humanitas to efficiently organize their knowledge base.
The AI capabilities of Deskhero have been particularly beneficial in managing the knowledge base. The AI leverages OpenAI Embeddings from the knowledge base articles and uploaded files to find relevant content. This content is then used to generate new knowledge base articles, which keeps the knowledge base updated and relevant.
Deskhero's AI also enhances the search results within the knowledge base. When a team member searches for information, the AI uses the embeddings to find the most relevant content. This makes it easier for team members to find the information they need quickly and efficiently.
Humanitas also uses the custom email domains feature to ensure that all communications are branded and professional. This not only enhances the company's image but also improves the trust and confidence of their clients.
Overall, the use of Deskhero has not only improved the management of Humanitas Analytics' knowledge base but also enhanced the efficiency and productivity of their team.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and uploaded files to find relevant content. This content is then used to generate new knowledge base articles, which keeps the knowledge base updated and relevant.
How does Deskhero's AI enhance the search results within the knowledge base?
When a team member searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This ensures that the team member gets the most accurate and relevant results quickly and efficiently.
How does Humanitas use the custom email domains feature?
Humanitas uses the custom email domains feature to ensure that all communications are branded and professional. This not only enhances the company's image but also improves the trust and confidence of their clients.
* This article provides an example of how a fictive company in the Data Analysis of Social Sciences and Humanities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
