DataVizion receives numerous queries daily, ranging from simple questions about their services to complex technical issues. The ticket management feature of Deskhero has made it easy for them to organize and prioritize these queries. However, the real game-changer has been the AI capabilities of Deskhero. Using OpenAI Embeddings, Deskhero is able to suggest relevant replies based on previous tickets, knowledge base articles, and other resources.
With the help of Deskhero's AI, DataVizion has been able to reduce the time taken to respond to customer queries. The AI suggests responses that are most likely to resolve the customer's issue, reducing the need for back-and-forth communication. This has not only improved customer satisfaction but also freed up the support team to focus on more complex issues.
Deskhero's AI also enhances the search results in the platform. When a support agent searches for a solution, the AI uses embeddings from various resources to provide the most relevant results. This has significantly reduced the time taken to find solutions, further improving the efficiency of the support team.
DataVizion also uses the knowledge base feature of Deskhero to maintain a repository of solutions. The AI capabilities of Deskhero allow them to generate articles from various file types like Word, PowerPoint, and PDF files. This has made it easy for them to create a comprehensive knowledge base without spending a lot of time on content creation.
Overall, Deskhero's advanced AI capabilities have transformed the way DataVizion handles customer support. They have been able to improve their efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies that are most likely to resolve the customer's issue.
How does Deskhero's AI enhance search results?
When a support agent searches for a solution, Deskhero's AI uses embeddings from various resources to provide the most relevant results. This reduces the time taken to find solutions.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive knowledge base without spending a lot of time on content creation.
* This article provides an example of how a fictive company in the Data Analysis & Visualization Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
