Insightful Analytics deals with a high volume of customer queries every day. Managing these queries was a challenge until they started using Deskhero. The platform's ticket management feature allowed them to organize and prioritize queries effectively. But the real breakthrough came with the use of Deskhero's AI capabilities.
The AI feature of Deskhero uses OpenAI Embeddings to suggest relevant responses based on previous tickets, knowledge base articles, and other resources. This has drastically reduced the time taken to respond to customer queries. The suggested responses are highly accurate, reducing the need for multiple interactions and improving customer satisfaction.
Deskhero's AI also enhances the search functionality of the platform. When a support agent searches for a solution, the AI provides the most relevant results based on embeddings from various resources. This has made it quicker and easier for the support team to find solutions to customer queries.
Insightful Analytics also uses Deskhero's knowledge base feature to maintain a repository of solutions. The AI capabilities of Deskhero allow them to generate articles from various file formats, making it easy to build a comprehensive knowledge base. This has been a valuable resource for both the support team and the customers.
Overall, the AI capabilities of Deskhero have revolutionized the way Insightful Analytics manages their helpdesk services. They have been able to improve their efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest responses that are most likely to resolve the customer's issue.
How does Deskhero's AI enhance the search functionality?
When a support agent searches for a solution, Deskhero's AI provides the most relevant results based on embeddings from various resources. This makes it quicker and easier to find solutions.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats, making it easy to build a comprehensive knowledge base. This is a valuable resource for both the support team and the customers.
* This article provides an example of how a fictive company in the Data Analysis & Visualization Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
