CloudMax Solutions receives hundreds of support tickets daily, ranging from simple queries to complex technical issues. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
With Deskhero, CloudMax Solutions has been able to significantly reduce the time taken to respond to customer queries. The AI-powered suggested replies feature has not only improved response times but also ensured that the responses are accurate and relevant.
The company also uses Deskhero's comprehensive search bar to quickly find relevant information from its vast knowledge base. The advanced AI capabilities enhance the search results, making it easier for the support team to find the required information.
Additionally, CloudMax Solutions uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further enhanced the efficiency of the company's customer support operations.
By leveraging Deskhero's advanced AI capabilities, CloudMax Solutions has been able to improve its customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the time taken to draft responses, thereby improving response times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Data Centers and Cloud Computing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
