DataCenter Pro deals with a wide range of customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's structured data lists and custom fields to organize its vast knowledge base. The AI capabilities enhance the search results, making it easier for the support team to find the required information.
DataCenter Pro uses Deskhero's user groups feature to assign tickets to the appropriate teams. The AI capabilities help in automatically categorizing the tickets based on their content, ensuring that they are handled by the right team.
Additionally, the company uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has helped DataCenter Pro streamline its helpdesk operations.
By leveraging Deskhero's advanced AI capabilities, DataCenter Pro has been able to improve its helpdesk services, resulting in better customer experience and increased customer satisfaction.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the time taken to respond to customers but also ensures that the responses are accurate and relevant.
How does Deskhero enhance the organization of the knowledge base?
Deskhero uses structured data lists and custom fields to organize the knowledge base. The AI capabilities enhance the search results, making it easier to find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Data Centers and Cloud Computing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
