CloudTech Innovations receives a large number of support tickets every day. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's kanban board to track the progress of each ticket. The AI capabilities help in automatically updating the status of the tickets based on their content, ensuring that the support team is always aware of the current status of each ticket.
CloudTech Innovations uses Deskhero's knowledge base feature to store all its policies, manuals, and presentations. The AI capabilities enhance the search results, making it easier for the support team to find the required information.
Additionally, the company uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has helped CloudTech Innovations streamline its customer support operations.
By leveraging Deskhero's advanced AI capabilities, CloudTech Innovations has been able to improve its customer support services, resulting in better customer experience and increased customer satisfaction.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the time taken to respond to customers but also ensures that the responses are accurate and relevant.
How does Deskhero enhance the tracking of tickets?
Deskhero uses a kanban board to track the progress of each ticket. The AI capabilities help in automatically updating the status of the tickets based on their content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Data Centers and Cloud Computing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
