DataDynamics receives numerous customer queries daily about their data processing services. They use Deskhero's ticket management feature to efficiently track and resolve these queries. The AI capability of Deskhero is used to analyze previous tickets and suggest possible solutions to new ones, reducing the time taken to resolve issues.
The custom fields feature of Deskhero allows DataDynamics to categorize tickets based on the nature of the query. This, combined with the AI's ability to analyze and suggest solutions, has resulted in a more organized and efficient support process.
DataDynamics also uses Deskhero's knowledge base feature to provide customers with self-help resources. The AI capabilities of Deskhero are used to generate articles from existing documents like policies and manuals. This has reduced the number of basic queries received by the support team, allowing them to focus on more complex issues.
The website scraping feature of Deskhero is used by DataDynamics to keep their knowledge base up-to-date. The AI analyzes the scraped data and updates the knowledge base articles accordingly. This ensures that customers always have access to the most recent and relevant information.
Finally, the REST API of Deskhero allows DataDynamics to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to access necessary information and respond to customer queries quickly.
How does Deskhero's AI help in resolving tickets?
Deskhero's AI analyzes previous tickets and suggests possible solutions to new ones. This reduces the time taken to resolve issues and improves the efficiency of the support process.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles from existing documents like policies and manuals. It can also analyze data scraped from websites and update the knowledge base articles accordingly. This ensures that the knowledge base is always up-to-date and relevant.
How does Deskhero's REST API benefit DataDynamics?
Deskhero's REST API allows DataDynamics to integrate the platform with their existing systems. This seamless integration makes it easier for the support team to access necessary information and respond to customer queries quickly.
* This article provides an example of how a fictive company in the Data processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
