DataFusion uses Deskhero's structured data lists feature to organize their customer data. The AI capabilities of Deskhero are used to analyze this data and provide insights into customer behavior and needs. This has helped DataFusion to better understand their customers and improve their support process.
The ticket management feature of Deskhero is used by DataFusion to track and resolve customer queries. The AI capabilities of Deskhero are used to analyze previous tickets and suggest solutions to new ones. This has reduced the time taken to resolve issues and improved customer satisfaction.
DataFusion uses Deskhero's knowledge base feature to provide customers with self-help resources. The AI capabilities of Deskhero are used to generate articles from existing documents and update them based on data scraped from websites. This has resulted in a comprehensive and up-to-date knowledge base.
DataFusion also uses Deskhero's advanced search bar feature to help their support team find relevant information quickly. The AI capabilities of Deskhero are used to enhance the search results based on the analysis of previous tickets, knowledge base articles, and other resources.
Finally, DataFusion uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to access necessary information and respond to customer queries quickly.
How does Deskhero's AI provide insights into customer behavior?
Deskhero's AI analyzes customer data and provides insights into customer behavior and needs. This helps companies to better understand their customers and improve their support process.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate articles from existing documents and update them based on data scraped from websites. This results in a comprehensive and up-to-date knowledge base.
How does Deskhero's REST API benefit DataFusion?
Deskhero's REST API allows DataFusion to integrate the platform with their existing systems. This seamless integration makes it easier for the support team to access necessary information and respond to customer queries quickly.
* This article provides an example of how a fictive company in the Data processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
