InfoFlow has a vast knowledge base that includes articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this knowledge base was a challenge until they started using Deskhero.
With Deskhero's AI capabilities, InfoFlow has been able to automate the generation of knowledge base articles. The AI uses OpenAI Embeddings from various sources to create these articles, ensuring they are comprehensive and up-to-date.
The AI-powered comprehensive search bar provided by Deskhero has made it easier for both the support team and customers to find relevant information quickly. The search results are enhanced by the AI, making them more precise and useful.
InfoFlow has also used Deskhero's custom fields and structured data lists to categorize and organize the knowledge base. This has made it more user-friendly and easier to navigate.
Overall, Deskhero's advanced AI capabilities have significantly improved the management and usefulness of InfoFlow's knowledge base.
How has Deskhero improved the management of InfoFlow's knowledge base?
Deskhero has automated the generation of knowledge base articles, improved the precision of search results, and made the knowledge base more user-friendly and easier to navigate.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from various sources to generate knowledge base articles. This ensures the articles are comprehensive and up-to-date.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI enhances search results by making them more precise and relevant. This is achieved by leveraging OpenAI Embeddings from various sources.
* This article provides an example of how a fictive company in the Data processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
