InfoSphere uses Deskhero's user groups feature to segment their customers based on their specific needs and preferences. The AI capabilities of Deskhero are used to analyze customer behavior and suggest appropriate user groups. This has resulted in more personalized and effective customer support.
The kanban board feature of Deskhero is used by InfoSphere to manage their support process. The AI analyzes the status of tickets and suggests the most efficient way to move them through the process. This has improved the speed and quality of their support.
InfoSphere uses Deskhero's custom email domains feature to provide a more professional and consistent customer experience. The AI capabilities of Deskhero are used to analyze the content of emails and suggest possible responses. This has reduced the time taken to respond to customer queries and improved customer satisfaction.
InfoSphere also uses Deskhero's advanced search bar feature to help their support team find relevant information quickly. The AI capabilities of Deskhero are used to enhance the search results based on the analysis of previous tickets, knowledge base articles, and other resources.
Finally, InfoSphere uses Deskhero's REST API to integrate the platform with their existing customer relationship management (CRM) system. This integration has made it easier for the support team to access customer information and provide personalized support.
How does Deskhero's AI help in managing user groups?
Deskhero's AI analyzes customer behavior and suggests appropriate user groups. This results in more personalized and effective customer support.
How does Deskhero's AI help in managing the support process?
Deskhero's AI analyzes the status of tickets and suggests the most efficient way to move them through the process. This improves the speed and quality of support.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results based on the analysis of previous tickets, knowledge base articles, and other resources. This helps the support team find relevant information quickly.
* This article provides an example of how a fictive company in the Data processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
