DataSphere receives a high volume of customer queries daily. Managing these queries was a challenge until they started using Deskhero's ticket management system.
Deskhero's AI capabilities have been instrumental in streamlining this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has reduced the workload of the support team and improved the accuracy of responses.
The AI-powered comprehensive search bar provided by Deskhero has made it easier for the support team to find relevant information quickly. The search results are enhanced by the AI, making them more precise and useful.
DataSphere has also utilized Deskhero's custom email domains and user groups features to streamline communication and improve collaboration among the support team.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of DataSphere's helpdesk operations.
How has Deskhero improved the efficiency of DataSphere's helpdesk operations?
Deskhero has automated the ticket management process, improved the accuracy of responses, and streamlined communication and collaboration among the support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures consistent and accurate responses.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by making them more precise and relevant. This is achieved by leveraging OpenAI Embeddings from various sources.
* This article provides an example of how a fictive company in the Data processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
