DataDynamics handles a large volume of customer queries daily, which were previously managed manually. With Deskhero's ticket management system, they have been able to automate the process, reducing response times and improving customer satisfaction.
The AI capabilities of Deskhero have been instrumental in this transformation. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero generates suggested replies. This has not only reduced the workload of the support team but also ensured consistent and accurate responses.
Deskhero's AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. The search results are enhanced by the AI, making them more precise and useful.
DataDynamics has also utilized Deskhero's custom fields and user groups features to categorize and prioritize tickets. This has resulted in a more organized workflow and better resource allocation.
Overall, Deskhero's advanced AI capabilities have made a significant impact on DataDynamics' customer support services, enhancing efficiency and customer satisfaction.
How has Deskhero improved the efficiency of DataDynamics' customer support?
Deskhero has automated the ticket management process, reduced response times, and improved the accuracy of responses through its AI capabilities. It has also helped in better organization and prioritization of tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures consistent and accurate responses.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by making them more precise and relevant. This is achieved by leveraging OpenAI Embeddings from various sources.
* This article provides an example of how a fictive company in the Data processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
