DataWise employs Deskhero's AI-powered ticket management system to effectively manage customer queries. The AI system uses OpenAI embeddings to comprehend the context and urgency of each ticket, ensuring that pressing issues are addressed promptly. This has led to improved response times and increased customer satisfaction rates.
Deskhero's AI capabilities also assist DataWise in generating knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. This feature enables DataWise to constantly update its knowledge base with the most recent information, providing customers with current and accurate solutions.
The AI system further enhances the search functionality on DataWise's customer support platform. By leveraging OpenAI embeddings, the search bar can provide more relevant results based on the user's query. This has simplified the process for customers to find the information they need, reducing the need for direct customer support intervention.
DataWise also utilizes Deskhero's custom email domains and user groups features to establish a more personalized and organized communication system. The AI capabilities ensure that the appropriate emails are sent to the correct groups, improving the efficiency of their internal and external communications.
Finally, DataWise uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has enabled them to leverage Deskhero's advanced AI capabilities across their entire customer support ecosystem, leading to a more cohesive and efficient operation.
How does Deskhero's AI system prioritize customer tickets?
Deskhero's AI system uses OpenAI embeddings to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly, ensuring that the most urgent and relevant issues are addressed first.
How does Deskhero's AI enhance the search functionality?
The AI system uses OpenAI embeddings to understand the user's query and provide more relevant search results. This makes it easier for customers to find the information they need without needing direct customer support intervention.
How does DataWise use Deskhero's custom email domains and user groups features?
DataWise uses these features to create a more personalized and organized communication system. The AI capabilities ensure that the right emails are sent to the right groups, improving the efficiency of their communications.
* This article provides an example of how a fictive company in the Data storage consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
