StorageGuru leverages Deskhero's AI-powered ticket management system to efficiently handle customer queries. The AI system uses OpenAI embeddings to understand the nature and urgency of each ticket, ensuring that critical issues are addressed promptly. This has resulted in faster response times and higher customer satisfaction rates.
Deskhero's AI capabilities also enable StorageGuru to generate knowledge base articles from various formats such as Word, PowerPoint, PDF files, and scraped website data. This feature allows StorageGuru to keep its knowledge base updated with the latest information, providing customers with timely and accurate solutions.
The AI system further enhances the search functionality on StorageGuru's customer support platform. By leveraging OpenAI embeddings, the search bar can provide more relevant results based on the user's query. This has made it easier for customers to find the information they need, reducing the need for direct customer support intervention.
StorageGuru also uses Deskhero's custom email domains and user groups features to create a more personalized and organized communication system. The AI capabilities ensure that the right emails are sent to the right groups, improving the efficiency of their internal and external communications.
Lastly, StorageGuru uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed them to leverage Deskhero's advanced AI capabilities across their entire customer support ecosystem, leading to a more cohesive and efficient operation.
How does Deskhero's AI system help in managing customer tickets?
Deskhero's AI system uses OpenAI embeddings to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly, ensuring that the most urgent and relevant issues are addressed first.
How does Deskhero's AI enhance the search functionality?
The AI system uses OpenAI embeddings to understand the user's query and provide more relevant search results. This makes it easier for customers to find the information they need without needing direct customer support intervention.
How does StorageGuru use Deskhero's custom email domains and user groups features?
StorageGuru uses these features to create a more personalized and organized communication system. The AI capabilities ensure that the right emails are sent to the right groups, improving the efficiency of their communications.
* This article provides an example of how a fictive company in the Data storage consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
