DataVault receives a high volume of customer queries daily, ranging from technical issues to general inquiries about their services. To manage this, they use Deskhero's ticket management system, which organizes all customer queries into a structured list that can be easily accessed by their support team.
With the help of Deskhero's AI capabilities, DataVault is able to leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to customer queries, as support staff no longer have to manually search for relevant information.
Deskhero's AI also enhances search results, making it easier for DataVault's support team to find the information they need. This is particularly useful when dealing with complex technical issues that require in-depth knowledge about DataVault's services.
Furthermore, Deskhero's custom fields and user groups features allow DataVault to categorize their customers based on their specific needs and preferences. This enables them to provide personalized support, further improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled DataVault to streamline their customer support process, resulting in faster response times and higher customer satisfaction.
How has Deskhero's AI improved DataVault's response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to enhance search results.
How does Deskhero help DataVault provide personalized support?
Deskhero's custom fields and user groups features allow DataVault to categorize their customers based on their specific needs and preferences, enabling them to provide personalized support.
* This article provides an example of how a fictive company in the Data Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
