InfoKeep receives a large number of customer queries every day, which are managed through Deskhero's ticket management system. However, due to the technical nature of their services, responding to these queries can be time-consuming.
By leveraging Deskhero's advanced AI capabilities, InfoKeep is able to use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This greatly reduces the time taken to respond to customer queries and ensures that the information provided is accurate and relevant.
Deskhero's AI also enhances search results, making it easier for InfoKeep's support staff to find the information they need. This is particularly useful when dealing with complex technical issues that require in-depth knowledge about InfoKeep's services.
Furthermore, Deskhero's kanban board feature allows InfoKeep to visualize their ticket management process, making it easier to track the progress of each query. This, combined with the improved efficiency of their support staff, has led to faster response times and higher customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped InfoKeep improve their ticket management process and enhance their customer support.
How does Deskhero's AI improve InfoKeep's ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customer queries and ensuring the information provided is accurate and relevant.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to enhance search results.
How does Deskhero's kanban board feature benefit InfoKeep?
Deskhero's kanban board feature allows InfoKeep to visualize their ticket management process, making it easier to track the progress of each query.
* This article provides an example of how a fictive company in the Data Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
