SecureStore has a comprehensive knowledge base, which includes articles generated from Word, PowerPoint, and PDF files. However, finding relevant information in this vast repository can be challenging for both their support staff and customers.
By using Deskhero's advanced AI capabilities, SecureStore is able to leverage OpenAI Embeddings from their knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier for their support staff and customers to find the information they need.
Deskhero's AI also generates suggested replies based on this data, which helps SecureStore's support staff respond to customer queries more efficiently. This not only improves their response times, but also ensures that the information provided is accurate and relevant.
In addition, Deskhero's custom email domains feature allows SecureStore to maintain a consistent brand image in their communication with customers. This, combined with the improved quality of their support, has led to higher customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped SecureStore enhance their knowledge base and improve the quality of their customer support.
How does Deskhero's AI enhance SecureStore's knowledge base?
Deskhero's AI leverages OpenAI Embeddings from SecureStore's knowledge base articles, uploaded files, and scraped website data to enhance search results, making it easier to find relevant information.
How does Deskhero's AI improve SecureStore's response times?
Deskhero's AI generates suggested replies based on data from SecureStore's knowledge base, uploaded files, and scraped website data, helping their support staff respond to customer queries more efficiently.
How does Deskhero help SecureStore maintain a consistent brand image?
Deskhero's custom email domains feature allows SecureStore to maintain a consistent brand image in their communication with customers.
* This article provides an example of how a fictive company in the Data Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
