WarehouseGenius has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this vast amount of information was a challenge until they started using Deskhero.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and uploaded files. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making it easier for the support team to respond to customer queries quickly and accurately.
In addition, WarehouseGenius uses Deskhero's AI-enhanced search bar to find relevant information from their knowledge base and ticket history. This has significantly reduced the time taken to find the required information, improving the efficiency of their support operations.
WarehouseGenius also uses Deskhero's custom fields and structured data lists features to categorize their knowledge base content and tickets. This has made it easier to manage their vast resources and track customer queries.
Overall, Deskhero's advanced AI capabilities have helped WarehouseGenius manage their extensive knowledge base more efficiently, provide quicker responses to customer queries, and improve their support operations.
How does Deskhero's AI help manage a vast knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, and other resources. This content is then used to generate suggested replies, making it easier to manage the knowledge base and respond to customer queries quickly and accurately.
How does WarehouseGenius use Deskhero's custom fields and structured data lists features?
WarehouseGenius uses these features to categorize their knowledge base content and tickets. This makes it easier to manage their vast resources and track customer queries.
Does Deskhero's AI-enhanced search bar improve the efficiency of support operations?
Yes, the AI-enhanced search bar in Deskhero makes it easier for the support team to find the information they need quickly, thus improving the efficiency of support operations.
* This article provides an example of how a fictive company in the Data Warehousing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
