DataHub Solutions receives numerous customer queries daily regarding their data warehousing solutions. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has not only improved customer satisfaction but also freed up the support team's time to focus on more complex issues.
DataHub also uses Deskhero's comprehensive search bar feature, enhanced by AI, to quickly find relevant information from their vast knowledge base and ticket history. This has made it easier for the support team to handle multiple queries simultaneously.
The REST API provided by Deskhero allows DataHub to integrate the platform with their existing systems seamlessly. This has further streamlined their support operations, making it easier to track and manage customer queries.
Overall, Deskhero's advanced AI capabilities have helped DataHub Solutions improve their support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI-enhanced search bar work?
The AI-enhanced search bar in Deskhero uses OpenAI Embeddings to find relevant information from the platform's vast resources, including ticket history and knowledge base. This makes it easier for the support team to find the information they need quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems seamlessly.
* This article provides an example of how a fictive company in the Data Warehousing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
