DataVault receives a high volume of customer queries daily, which are managed through tickets. The company uses Deskhero's advanced AI capabilities to streamline this process and improve response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making it easier for the support team to handle multiple queries simultaneously.
DataVault also uses Deskhero's kanban board feature to manage their tickets effectively. The AI-enhanced search bar helps them find relevant information from their ticket history quickly, improving their support operations' efficiency.
Furthermore, Deskhero's REST API allows DataVault to integrate the platform with their existing systems, making it easier to track and manage customer queries.
Overall, Deskhero's advanced AI capabilities have helped DataVault streamline their ticket management process, improve response times, and enhance their customer support efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, making it easier to manage tickets and respond to customer queries quickly.
How does DataVault use Deskhero's kanban board feature?
DataVault uses the kanban board feature to manage their tickets effectively. It provides a visual overview of the tickets, making it easier to track their status and prioritize tasks.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems seamlessly.
* This article provides an example of how a fictive company in the Data Warehousing Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
