BackupMaster Solutions uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This has significantly improved the efficiency of their support team and enhanced the customer experience.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files has been a game-changer for BackupMaster Solutions. It has automated the process of updating the knowledge base, saving valuable time and ensuring that the latest information is always available for the support team.
The AI-powered comprehensive search bar in Deskhero has made it easier for the support team at BackupMaster Solutions to find relevant content quickly. This has reduced the resolution time for customer queries and improved the overall efficiency of the support team.
BackupMaster Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to leverage the power of AI in their existing workflows and improve their operational efficiency.
By leveraging Deskhero's advanced AI capabilities, BackupMaster Solutions has transformed their helpdesk services and improved their customer satisfaction levels.
How does Deskhero's AI capabilities help in handling customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This improves the efficiency of the support team and enhances the customer experience.
How does Deskhero automate the process of updating the knowledge base?
Deskhero generates knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of updating the knowledge base, saving valuable time and ensuring that the latest information is always available.
How does Deskhero's AI-powered search bar improve efficiency?
Deskhero's AI-powered search bar makes it easier to find relevant content quickly. This reduces the resolution time for customer queries and improves the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Database Backup and Recovery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
