DataArchitects uses Deskhero's structured data lists and custom fields to organize their customer support tickets. The AI capabilities of Deskhero analyze the content of these tickets, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
The AI also enhances the company's search bar functionality. By leveraging the AI's ability to understand the context and semantics of search queries, DataArchitects can provide more accurate and relevant search results to their customers.
Deskhero's AI capabilities are also used to generate suggested replies for customer support tickets. This not only improves the efficiency of the customer support team but also ensures that the responses are consistent and accurate.
DataArchitects also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain processes and further enhance the efficiency of their customer support operations.
By leveraging Deskhero's advanced AI capabilities, DataArchitects has been able to significantly improve their customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes the content of the tickets using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This helps in organizing the tickets and providing quick and accurate responses.
How does Deskhero's AI improve the search bar functionality?
Deskhero's AI understands the context and semantics of search queries, which allows it to provide more accurate and relevant search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the relevant content found from the analysis of tickets and other resources to generate suggested replies. This ensures that the responses are consistent and accurate.
* This article provides an example of how a fictive company in the Database design and development services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
