DBDesignPro uses Deskhero's custom email domains and user groups to manage their customer support tickets. The AI capabilities of Deskhero analyze these tickets, using OpenAI Embeddings to find relevant content from the company's knowledge base and uploaded files.
The AI also enhances the company's knowledge base by generating articles from Word, PowerPoint, and PDF files. This not only enriches the knowledge base but also makes it easier for the customer support team to find relevant information.
Deskhero's AI capabilities are also used to generate suggested replies for customer support tickets. This not only speeds up the response times but also ensures that the responses are accurate and consistent.
DBDesignPro also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain processes and further enhance the efficiency of their customer support operations.
By leveraging Deskhero's advanced AI capabilities, DBDesignPro has been able to significantly improve their customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This enriches the knowledge base and makes it easier for the customer support team to find relevant information.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies for customer support tickets, which speeds up the response times and ensures that the responses are accurate and consistent.
How does Deskhero's REST API enhance customer support operations?
Deskhero's REST API allows DBDesignPro to integrate the platform with their existing systems. This enables them to automate certain processes and further enhance the efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Database design and development services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
