DataDynamo has a vast knowledge base, including numerous articles, manuals, and policies. The company uses Deskhero's AI capabilities to automatically generate embeddings from this data. This allows DataDynamo to quickly find relevant content when responding to customer queries.
With Deskhero's AI, DataDynamo can also generate suggested replies based on previous tickets. This significantly reduces the time spent by support staff on each ticket, improving efficiency and customer satisfaction.
DataDynamo also leverages Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI capabilities of Deskhero help in identifying and adding relevant content from the web to the knowledge base.
Deskhero's comprehensive search bar, powered by AI, helps DataDynamo's support staff to quickly find relevant information from the vast amount of data. This not only improves the speed of response but also the accuracy.
Finally, DataDynamo uses Deskhero's REST API to integrate the platform with other systems. This allows the company to leverage the benefits of Deskhero's AI capabilities across its entire operation.
How does Deskhero's AI improve the efficiency of DataDynamo's customer support?
Deskhero's AI improves efficiency by generating suggested replies based on previous tickets and finding relevant content from the knowledge base. This reduces the time spent by support staff on each ticket.
How does DataDynamo keep its knowledge base up-to-date?
DataDynamo uses Deskhero's website scraping feature to add relevant content from the web to its knowledge base. The AI capabilities of Deskhero assist in identifying this content.
How does DataDynamo integrate Deskhero with other systems?
DataDynamo uses Deskhero's REST API to integrate the platform with other systems. This allows the company to leverage the benefits of Deskhero's AI capabilities across its entire operation.
* This article provides an example of how a fictive company in the Database Management & Maintenance Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
