DBMasters has a large collection of knowledge base articles, manuals, and policies. The company uses Deskhero's AI capabilities to automatically generate embeddings from this data. This enables DBMasters to swiftly find relevant content when addressing customer inquiries.
With Deskhero's AI, DBMasters can also generate suggested replies based on previous tickets. This significantly reduces the time spent by support staff on each ticket, improving efficiency and customer satisfaction.
DBMasters also utilizes Deskhero's website scraping feature to keep its knowledge base current. The AI capabilities of Deskhero assist in identifying and adding pertinent content from the web to the knowledge base.
Deskhero's comprehensive search bar, powered by AI, assists DBMasters' support staff to quickly find relevant information from the vast amount of data. This not only enhances the speed of response but also the accuracy.
Lastly, DBMasters uses Deskhero's REST API to integrate the platform with other systems. This allows the company to leverage the benefits of Deskhero's AI capabilities across its entire operation.
How does Deskhero's AI enhance the efficiency of DBMasters' customer service?
Deskhero's AI enhances efficiency by generating suggested replies based on previous tickets and finding relevant content from the knowledge base. This reduces the time spent by support staff on each ticket.
How does DBMasters keep its knowledge base current?
DBMasters uses Deskhero's website scraping feature to add pertinent content from the web to its knowledge base. The AI capabilities of Deskhero assist in identifying this content.
How does DBMasters integrate Deskhero with other systems?
DBMasters uses Deskhero's REST API to integrate the platform with other systems. This allows the company to leverage the benefits of Deskhero's AI capabilities across its entire operation.
* This article provides an example of how a fictive company in the Database Management & Maintenance Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
