InfoSphere Publishers deals with a high volume of customer queries every day, covering a wide range of topics from account management to database navigation. By implementing Deskhero's advanced AI capabilities, they have been able to automate responses to frequently asked questions, allowing their support team to concentrate on more complex customer issues.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded documents, and scraped website data to find pertinent content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
In addition to automating responses, Deskhero's AI also improves the effectiveness of the platform's search bar. Customers can easily find the information they need, reducing the need for support intervention and lowering the overall number of tickets raised.
InfoSphere also takes advantage of Deskhero's user groups and custom email domains to streamline communication within the support team and with customers. The kanban board provides a clear overview of the support workflow, making it easy to track and manage tickets.
Overall, Deskhero's AI capabilities have revolutionized InfoSphere's customer support operations, leading to faster response times, lower ticket volumes, and improved customer satisfaction.
How does Deskhero's AI automate responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, automating responses to common customer queries.
How does Deskhero's AI improve the platform's search functionality?
Deskhero's AI uses OpenAI Embeddings to enhance the relevance of search results, making it easier for customers to find the information they need without needing to raise a ticket.
How does Deskhero help manage the support workflow?
Deskhero provides features like user groups and custom email domains for efficient communication. The kanban board offers a visual overview of the support workflow, helping teams track and manage tickets effectively.
* This article provides an example of how a fictive company in the Database Publishers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
