KnowledgeNexus handles a large number of customer queries daily, ranging from subscription issues to complex database inquiries. With Deskhero's advanced AI capabilities, they have automated responses to common questions, allowing their support team to focus on more intricate problems.
The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, considerably reducing response times.
Deskhero's AI also enhances search results, enabling customers to find the information they need without contacting support. This has led to a significant decrease in the number of tickets raised, improving the overall efficiency of the support team.
Moreover, KnowledgeNexus uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly. The kanban board provides a visual overview of the support workflow, enabling the team to manage their workload effectively.
Overall, Deskhero's AI capabilities have transformed KnowledgeNexus's customer support operations, improving response times, reducing the ticket volume, and enhancing customer satisfaction.
How does Deskhero's AI automate responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to improve the relevance of search results, making it easier for customers to find the information they need.
How does Deskhero help manage the support workflow?
Deskhero provides features like custom fields and structured data lists for ticket categorization and prioritization. The kanban board offers a visual overview of the support workflow, helping teams manage their workload effectively.
* This article provides an example of how a fictive company in the Database Publishers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
