DataPub Solutions has a vast knowledge base consisting of articles, manuals, and policies. However, finding relevant information was a challenge for their customer support representatives. With Deskhero's advanced AI capabilities, they were able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
The AI capabilities of Deskhero also helped DataPub Solutions in generating suggested replies. The AI analyzed the context of the customer queries and provided the most suitable responses based on the data from previous tickets and knowledge base articles. This significantly reduced the response time and improved the quality of customer service.
Deskhero's comprehensive search bar further enhanced the efficiency of DataPub Solutions' helpdesk operations. The AI-powered search provided more accurate results by using the OpenAI Embeddings from the knowledge base and previous tickets.
DataPub Solutions also utilized Deskhero's website scraping feature to gather additional information that could be useful for their customer support. The AI capabilities of Deskhero made this process more efficient by identifying the most relevant data.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of DataPub Solutions' customer support and helpdesk operations.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves the efficiency of customer support by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. It also generates suggested replies based on the context of the customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses advanced AI capabilities to provide more accurate results. It leverages OpenAI Embeddings from the knowledge base and previous tickets to find the most relevant information.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to gather additional information that could be useful for their customer support. The AI capabilities of Deskhero make this process more efficient by identifying the most relevant data.
* This article provides an example of how a fictive company in the Database publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
