DataPrint Corp has a vast knowledge base and receives a large number of helpdesk tickets daily. Managing these resources was a challenge due to the volume and complexity of the data. However, with Deskhero's advanced AI capabilities, they were able to improve their customer service significantly.
The AI capabilities of Deskhero allowed DataPrint Corp to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This not only improved the efficiency of their customer support but also enhanced the quality of their service.
Deskhero's AI also generated suggested replies based on the context of the customer queries. This reduced the response time and ensured that the customers received the most accurate information.
DataPrint Corp also used Deskhero's website scraping feature to gather additional information that could be useful in resolving the tickets. The AI capabilities of Deskhero made this process more efficient by identifying the most relevant data.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of DataPrint Corp's customer service and helpdesk operations.
How does Deskhero's AI improve the efficiency of customer service?
Deskhero's AI improves the efficiency of customer service by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. It also generates suggested replies based on the context of the customer queries, which reduces the response time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the context of the customer queries. It uses the data from previous tickets and knowledge base articles to provide the most suitable responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to gather additional information that could be useful in resolving the tickets. The AI capabilities of Deskhero make this process more efficient by identifying the most relevant data.
* This article provides an example of how a fictive company in the Database publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
