DBPlex Networks receives a large number of helpdesk tickets daily. Managing these tickets was a challenge due to the volume and complexity of the issues. However, with Deskhero's advanced AI capabilities, they were able to streamline the ticket management process.
The AI capabilities of Deskhero allowed DBPlex Networks to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. This helped them to resolve the issues faster and improve the quality of their customer service.
Deskhero's AI also generated suggested replies based on the context of the customer queries. This not only reduced the response time but also ensured that the customers received the most accurate information.
DBPlex Networks also used Deskhero's website scraping feature to gather additional information that could be useful in resolving the tickets. The AI capabilities of Deskhero made this process more efficient by identifying the most relevant data.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of DBPlex Networks' helpdesk operations and enhanced their customer service.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI improves the ticket management process by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. It also generates suggested replies based on the context of the customer queries, which helps to resolve the issues faster.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the context of the customer queries. It uses the data from previous tickets and knowledge base articles to provide the most suitable responses.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to gather additional information that could be useful in resolving the tickets. The AI capabilities of Deskhero make this process more efficient by identifying the most relevant data.
* This article provides an example of how a fictive company in the Database publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
