DataSolutions receives a high volume of support tickets daily. To manage this, they use Deskhero's ticket management feature, which categorizes and prioritizes tickets based on urgency and topic. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to queries.
With Deskhero's custom fields and structured data lists, DataSolutions can easily organize and track customer interactions. This allows them to provide personalized support and resolve issues more efficiently.
The company also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and provides accurate information.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enhances the search results by finding relevant content from previous tickets, knowledge base articles, and uploaded files. This helps DataSolutions' support team find solutions faster and improves their productivity.
Finally, DataSolutions utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to streamline their operations and provide consistent service across all channels.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time taken to respond to tickets.
How does Deskhero ensure the accuracy of the knowledge base?
Deskhero's AI generates articles for the knowledge base from Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is always up-to-date and provides accurate information.
How does Deskhero's search bar work?
Deskhero's search bar is powered by OpenAI Embeddings, which finds relevant content from previous tickets, knowledge base articles, and uploaded files to enhance search results.
* This article provides an example of how a fictive company in the Database Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
