DBMasters uses Deskhero's user groups feature to segment their support team based on expertise and product knowledge. The AI capabilities of Deskhero then analyze previous tickets and suggest replies, enabling the support team to handle queries more effectively and efficiently.
With Deskhero's custom email domains, DBMasters can maintain brand consistency in their communications. The AI-powered platform also analyzes the content of incoming emails to categorize and prioritize them, ensuring that urgent issues are addressed promptly.
DBMasters leverages Deskhero's knowledge base feature to empower their customers with self-service options. The AI capabilities of Deskhero generate articles from various sources, including Word, PowerPoint, PDF files, and scraped website data, providing customers with accurate and up-to-date information.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enhances the search results by finding relevant content from previous tickets, knowledge base articles, and uploaded files. This helps DBMasters' support team quickly find solutions and improves their productivity.
Lastly, DBMasters uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to streamline their operations and provide a consistent and seamless customer experience.
How does Deskhero's AI capabilities help in handling queries more effectively?
Deskhero's AI analyzes previous tickets to suggest replies to new queries, enabling the support team to handle queries more effectively and efficiently.
How does Deskhero ensure the accuracy of the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources, including Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base provides accurate and up-to-date information.
How does Deskhero's search bar work?
Deskhero's search bar is powered by OpenAI Embeddings, which finds relevant content from previous tickets, knowledge base articles, and uploaded files to enhance search results.
* This article provides an example of how a fictive company in the Database Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
