BaseBuilder uses Deskhero's AI to analyze previous tickets and knowledge base articles, which enables the AI to suggest relevant content for new tickets. This drastically reduces the time taken to respond to customer queries, leading to higher customer satisfaction.
The AI also uses OpenAI embeddings from uploaded files such as policies, manuals, and presentations to ensure the accuracy of its suggestions. This feature is particularly useful for BaseBuilder, as it often deals with complex technical queries.
BaseBuilder leverages Deskhero's website scraping feature to keep its knowledge base updated with the latest information from relevant online sources. This ensures that the AI always has the most recent data to draw from when suggesting responses.
BaseBuilder also makes use of Deskhero's comprehensive search bar, which is enhanced by the AI to provide more relevant results. This allows the support team to quickly find the information they need to resolve tickets.
Lastly, BaseBuilder uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting its current workflows.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant content for new tickets. This significantly reduces the time it takes for the support team to draft responses.
How does Deskhero ensure the accuracy of its AI's suggestions?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations. This allows it to provide accurate information in its suggestions, even when dealing with complex technical queries.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This means you can leverage the benefits of Deskhero's AI capabilities without disrupting your current workflows.
* This article provides an example of how a fictive company in the Database software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
