BaseBuilder uses Deskhero's AI capabilities to leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This data is used to find relevant content which is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly improved the speed and accuracy of BaseBuilder's customer support responses.
Deskhero's advanced AI also enhances search results, making it easier for BaseBuilder's support team to find the information they need to resolve customer queries. This has resulted in faster resolution times and higher customer satisfaction levels.
BaseBuilder also uses Deskhero's custom fields and structured data lists to manage tickets more effectively. The AI capabilities of Deskhero automate the process of ticket categorization, reducing manual effort and improving accuracy.
Deskhero's AI-powered knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data have proved invaluable for BaseBuilder. These AI-generated articles provide quick and accurate solutions to common customer queries, reducing the load on the customer support team.
Overall, Deskhero's advanced AI capabilities have streamlined BaseBuilder's customer support operations, making them more efficient and effective, and significantly improving customer satisfaction.
How does Deskhero's AI improve the speed and accuracy of customer support responses?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This improves the speed and accuracy of customer support responses by providing the support team with ready-made, relevant responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the support team to find the information they need to resolve customer queries. This results in faster resolution times and higher customer satisfaction levels.
How does Deskhero's AI help in managing tickets?
Deskhero's AI automates the process of ticket categorization using custom fields and structured data lists. This reduces the manual effort required in ticket categorization and improves its accuracy.
* This article provides an example of how a fictive company in the Database software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
