DataDynamo uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This analysis allows the AI to suggest relevant content for new tickets, significantly reducing response times and improving customer satisfaction.
The AI also leverages OpenAI embeddings from uploaded files such as policies, manuals, and presentations. This feature helps DataDynamo's support team to provide accurate information in their responses, even when dealing with complex technical queries.
Deskhero's website scraping feature is used by DataDynamo to keep its knowledge base updated with the latest information from relevant online sources. This ensures that the AI always has the most recent data to draw from when suggesting responses.
DataDynamo also utilizes Deskhero's comprehensive search bar, which is enhanced by the AI to provide more relevant results. This allows the support team to quickly find the information they need to resolve tickets.
Finally, DataDynamo uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting its current workflows.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant content for new tickets. This significantly reduces the time it takes for the support team to draft responses.
How does Deskhero ensure the accuracy of its AI's suggestions?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations. This allows it to provide accurate information in its suggestions, even when dealing with complex technical queries.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This means you can leverage the benefits of Deskhero's AI capabilities without disrupting your current workflows.
* This article provides an example of how a fictive company in the Database software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
