DataDynamo uses Deskhero's AI capabilities to leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helps in finding relevant content which is then sent through OpenAI's ChatGPT to generate suggested replies, thereby speeding up response times and improving customer satisfaction.
Deskhero's advanced AI also enhances search results, making it easier for DataDynamo's support team to find the information they need to resolve customer queries. This has resulted in a significant reduction in resolution times, further improving customer satisfaction levels.
DataDynamo also uses Deskhero's custom fields and structured data lists to categorize and manage tickets more efficiently. The AI capabilities of Deskhero help in automatically categorizing tickets based on their content, reducing the manual effort required and improving the accuracy of ticket categorization.
Deskhero's AI-powered knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data have also proved invaluable for DataDynamo. These AI-generated articles have helped in providing quick and accurate solutions to common customer queries, reducing the load on the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed DataDynamo's customer support operations, making them more efficient and effective, and significantly improving customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This speeds up response times by providing the support team with ready-made, relevant responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the support team to find the information they need to resolve customer queries. This reduces resolution times and improves customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in automatically categorizing tickets based on their content. This reduces the manual effort required in ticket categorization and improves its accuracy.
* This article provides an example of how a fictive company in the Database software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
