InfoMatrix uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to predict potential customer issues. This proactive approach has helped InfoMatrix to address issues before they become problems, improving customer satisfaction and loyalty.
Deskhero's AI also helps InfoMatrix's support team to generate suggested replies based on the analyzed data. This not only speeds up response times but also ensures that the responses are accurate and relevant, further enhancing customer satisfaction.
InfoMatrix also uses Deskhero's custom fields and structured data lists to manage tickets efficiently. The AI capabilities of Deskhero automate the process of ticket categorization, reducing manual effort and improving accuracy.
Deskhero's AI-powered knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data have been instrumental in providing quick and accurate solutions to common customer queries. This has reduced the load on InfoMatrix's customer support team and improved their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled InfoMatrix to provide proactive and efficient customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI enable proactive customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to predict potential customer issues. This allows the support team to address issues before they become problems, resulting in proactive customer support.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI generates suggested replies based on the analyzed data. This ensures that the responses are accurate and relevant, improving customer satisfaction.
How does Deskhero's AI help in reducing the load on the customer support team?
Deskhero's AI-powered knowledge base articles provide quick and accurate solutions to common customer queries. This reduces the number of queries that the customer support team needs to handle, thereby reducing their load.
* This article provides an example of how a fictive company in the Database software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
