AutoKing was facing challenges in managing the influx of customer queries and complaints. The manual process was time-consuming and often led to delayed responses. By implementing Deskhero, they were able to automate ticket management and improve response times.
Deskhero's advanced AI capabilities enabled AutoKing to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped in identifying relevant content which was sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered comprehensive search bar made it easy for the support team to find relevant information quickly, reducing the time spent on each ticket. The custom fields and structured data lists further streamlined the process by categorizing and prioritizing the tickets.
AutoKing also utilized Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
With Deskhero, AutoKing was able to significantly improve their customer support efficiency, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to identify relevant content and generate suggested replies. This reduces the time spent on each ticket and improves response times.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero help in managing customer queries and complaints?
Deskhero helps in managing customer queries and complaints by automating ticket management, categorizing and prioritizing tickets, and providing suggested replies using AI.
* This article provides an example of how a fictive company in the Dealer Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
