TechTrade was struggling with managing their helpdesk services due to the high volume of customer queries and technical issues. They needed a solution that could streamline the process and improve efficiency.
By implementing Deskhero, TechTrade was able to automate their helpdesk services. The platform's advanced AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time spent on each ticket.
The AI-powered comprehensive search bar provided quick access to relevant information, improving the efficiency of the helpdesk team. The custom fields and structured data lists allowed for better organization and prioritization of tickets.
TechTrade also utilized Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth transition and continuity in their operations.
With Deskhero, TechTrade was able to enhance their helpdesk services, resulting in improved customer experience and increased customer retention.
How does Deskhero's AI capabilities enhance helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the time spent on each ticket and enhancing helpdesk services.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero improve customer experience?
Deskhero improves customer experience by streamlining helpdesk services, reducing response times, and providing accurate and timely solutions to customer queries and issues.
* This article provides an example of how a fictive company in the Dealer Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
