ClearDebt Solutions uses Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI analyses previous tickets and knowledge base articles to suggest replies, improving the speed and quality of customer support.
With Deskhero's custom email domains and user groups, ClearDebt Solutions can provide personalized support to their customers. The AI helps in routing tickets to the right user group, ensuring that customers get the help they need from the right person.
ClearDebt Solutions leverages Deskhero's knowledge base feature to empower their customers. The AI generates articles from various sources, providing customers with the information they need to resolve their issues independently.
The comprehensive search bar powered by AI helps ClearDebt Solutions' support team find relevant content quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find the information they need.
ClearDebt Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire operations.
How does Deskhero's AI improve customer support?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest replies. This improves the speed and quality of customer support, leading to higher customer satisfaction and retention.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources, including word, powerpoint, pdf files, and scraped website data. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to leverage the power of AI across your entire operations.
* This article provides an example of how a fictive company in the Debt collection agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
