DebtBusters Corp. uses Deskhero's AI capabilities to manage tickets effectively. The AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, reducing the time and effort spent on each ticket.
With Deskhero's kanban board, DebtBusters Corp. can visualize their workflow and track the progress of each ticket. The AI helps in prioritizing tickets, ensuring that urgent issues are addressed first.
DebtBusters Corp. leverages Deskhero's knowledge base feature to provide self-service options to their clients. The AI generates articles from various sources, allowing clients to find solutions to their issues without contacting the support team.
The comprehensive search bar powered by AI helps DebtBusters Corp.'s support team find relevant content quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find the information they need.
DebtBusters Corp. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire operations.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This reduces the time and effort spent on each ticket, leading to more efficient ticket management.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources, including word, powerpoint, pdf files, and scraped website data. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to leverage the power of AI across your entire operations.
* This article provides an example of how a fictive company in the Debt collection agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
