DebtResolve Inc. uses Deskhero's AI capabilities to manage tickets efficiently. The AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies, reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, DebtResolve Inc. can categorize and prioritize tickets based on their urgency and importance. This helps in faster resolution of high-priority tickets.
DebtResolve Inc. leverages Deskhero's knowledge base feature to provide self-service options to their clients. The AI generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website to keep the knowledge base updated.
The comprehensive search bar powered by AI helps DebtResolve Inc.'s support team find relevant content quickly. The AI uses OpenAI Embeddings to enhance search results, making it easier for the team to find the information they need.
DebtResolve Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire operations.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This reduces the time spent on each ticket and helps in efficient management.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyses the user's search query and provides the most relevant results, making it easier to find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to leverage the power of AI across your entire operations.
* This article provides an example of how a fictive company in the Debt collection agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
