DeckShield Services receives a multitude of customer queries daily about their deck staining and sealing services. To manage these effectively, they use Deskhero's AI-powered ticket management system. The AI analyzes the content of incoming tickets and suggests relevant replies based on previous tickets and knowledge base articles.
With Deskhero, DeckShield Services has also created a comprehensive knowledge base. The AI capabilities of Deskhero generate articles from word, powerpoint, and pdf files, making it easy for DeckShield Services to keep their knowledge base up-to-date with the latest information.
DeckShield Services also uses Deskhero's website scraping feature to gather useful information from various online sources. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Deskhero's advanced AI capabilities also enable DeckShield Services to customize their email domains and user groups. This ensures that customer queries are directed to the right team members, improving the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled DeckShield Services to deliver superior customer support. They are able to respond to customer queries quickly and accurately, improving customer satisfaction and loyalty.
How does Deskhero's AI analyze incoming tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It compares the content of the ticket with previous tickets and knowledge base articles to suggest relevant replies.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. It uses OpenAI Embeddings to understand the content of these files and generate articles that are relevant and useful to customers.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature gathers useful information from various online sources. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Deck Staining and Sealing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
