SuperDeck Distributors has a vast range of products, each with its own specifications, installation instructions, and maintenance guidelines. To provide this information to customers, they use Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to generate knowledge base articles. These articles provide customers with the information they need, reducing the need for support tickets and improving customer satisfaction.
SuperDeck also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes data from manufacturer websites and other relevant sources, ensuring that the latest information is always available to customers.
Additionally, SuperDeck uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless flow of information and further improving efficiency.
The result is a comprehensive, up-to-date knowledge base that provides customers with the information they need quickly and accurately.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to generate knowledge base articles. These articles provide customers with the information they need, reducing the need for support tickets.
How does Deskhero scrape website data?
Deskhero's AI scrapes data from manufacturer websites and other relevant sources, ensuring that the latest information is always available in the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero includes a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Decking Materials Suppliers Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
