DeckMaster Wholesalers has a vast product range, making it challenging for their support team to handle all customer inquiries accurately and promptly. They turned to Deskhero's advanced AI capabilities to help manage this complexity. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies for the support team. This feature has significantly reduced response times and improved the accuracy of the information provided to customers.
Deskhero's AI also enhances the search results in DeckMaster's knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles, reducing the need for support tickets and improving customer satisfaction.
Finally, DeckMaster uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of information and further enhancing the efficiency of their operations.
The result is a more efficient, accurate, and responsive customer support system that improves customer satisfaction and frees up the support team to focus on more complex issues.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is used to generate suggested replies, reducing the time it takes for the support team to respond to inquiries.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses the embeddings to provide the most relevant articles when customers search the knowledge base. This reduces the need for support tickets and improves customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero includes a REST API that allows it to be integrated with existing systems, ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Decking Materials Suppliers Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
